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Could not receive call from Telstra mobile and landline

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Level 2

Just found on this forum I'm not the only with this problem! 

Telstra customers could not call my business landline. It says the number you have called has been disconnected 

 

I have called Telsra (landline help), whom I ported over from to TPG

 

I have also called Telstra mobile helpline but still cant find fault. Nothing wrong with the mobile

 

NBN speed is fast. No drop outs

 

I need to know why some of Telstra numbers couldn’t call in my business phone number and I need this sloived asap as we are heading to a lockdown soon! 

Thanks in advance 

 

1 REPLY 1
Highlighted
Moderator

HI @oxfordyard

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

If the issue is particular with the home phone, these articles may also help :

Please note that if you opted to port your home phone number to TPG, the phone number porting normally takes 1-5 working days to be completed.

 

Should you need further assistance, feel free to search community for help or contact us and we'd be glad to assist you.

 

 

Regards,

Ahra_G