I registered to TPG for an NBN installation on a Tuesday. I entered the modem delivery address to be my home address but after a few minutes I realized that it would be better if I have it delivered at my office address. I submitted a support ticket to help me do that on that same day (Tuesday).
Come Friday, I received an email from NBN that my installation process is done. I checked the consignment number and it still was not reflected in StarTrack's system. I called the customer support to verify if my delivery address had been changed and, of couse, it was not. There wasn't even a ticket created for this. The customer service that answered the call appeared to try her best to contact StarTrack and told me that the delivery wasn't even in the Startrack system and that it is still possible to change it and she will do it personally. I was happy for the support I got.
Come Saturday, I checked the consignment number again in StarTrack... and... it still has my home address. Every one from customer support is telling me one thing, but the results are always the opposite.
Worst. Customer. Support. Ever.
TPG, please change your customer support company, I feel like they are from my home country and I am deeply embarassed by it.
A related issue -
Come Wednesday, I received a response saying that my request is duly noted - https://cl.ly/fe1667bd3a87. I tried to keep in touch on the days following that but the response is always followed by "However, it appears that you have used the initial of your first name as signature in your email.". This happened to me twice while responding to TPG's email. I responded with my Full Name (for the so-called verification) but I received no response.
What is up with this? Since when did that become a valid source of identification?
