Delay in NBN Service

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Level 1b

Hello,

I am seeking an update on the status of the NBN service i ordered. I have received no communication in regards to timing of delivery despite being billed in advance for this service and reaching out to the Queue Case Manger on several occasions. It has now been nearly 4 weeks since the order was placed.


Thankyou.

2 REPLIES 2
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Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards
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Level 1b

Hi Ken,

The Case manager responded today and has asked me to wait another 48hours for an update from NBN Co. If i do not hear back in 48 hours i will get back in touch.

 

Thanks.