Didn’t receive my nbn connection box

[Zingfu1209]

Hello there,
Have just received the modem, but according to the installation mail, I should have a connection box which I haven’t receive it. Could you please help me to check it out? Thanks

[Riezl]

Hi @Zingfu1209,

I have checked your account and NBN classified your address as service class 24. Meaning, the address has been connected to NBN network before and should have an existing NTD.

If you can't find the NTD, we'll raise your concern to our Provisioning Team and a Case Manager will be in touch to further discuss the matter.

[Zingfu1209]

Hello there,
Have been checking, here has no NTD device please help me to send it through, I have been received my modem for 4 days but I’m can’t use it...

[Riezl]

We have raised your concern to our Provisioning Team and a Case Manager will be in touch to address the matter. Kindly await a call within the day.