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Do I need to switch TPG service to NBN?

Level 2



How are you?


I have received a mail saying that our TPG internest service will be out of order from this November and asking us to switch TPG service to NBN. Is this compulsory? Can you please advise how I can complete changing the service?


Thank you very much. I look forward to hearing from you soon.


Kind regards,



Hi @dieptrinh95


Welcome to the Community! 

The NBN Fibre Technology is currently being rolled out around the country by the Australian Government. Once the NBN has rolled out in your area, you will have 18 months before the old network (ADSL) will be switched off if you're still on it.


Unfortunately, there's no way of getting around this, everyone will have to move over eventually as all copper lines will soon be decommissioned. 


Let us have your TPG account details via private message so we can have a member of our Plan Change team to assist you or you may contact them directly on 1300 920 158 Monday - Friday (8am - 9pm) / Weekends & Public Holidays (9am - 6pm)