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Dropouts - constantly every 15-30mins

adz2409
Level 2

"DSL connection is deactivated" WAN connection disconnected. (ERROR_NO_CARRIER)

 

Date Type Level Log Content

2022-02-28 01:58:06User LevelNoticeUser admin login from 192.168.0.13 successfully.
2022-02-28 01:51:25SystemNoticeWAN connection INTERNET_R_VID_2:IPv4 connected.
2022-02-28 01:51:18SystemNoticeDSL connection is activated.

 

DSL Information

 

DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
40475
Downstream line rate (kbit/s):
81844
Maximum upstream rate (kbit/s):
40475
Maximum downstream rate (kbit/s):
85926
Upstream noise safety coefficient (dB):
6.9
Downstream noise safety coefficient (dB):
7.1
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
21.2
Downstream line attenuation (dB):
12.4
Upstream output power (dBmV):
7.1
Downstream output power (dBmV):
14.4
Downstream interleave depth:
None
DSL up time:
0 days 0 hours 15 minutes 55 seconds
1 REPLY 1
BasilDV
Moderator

Hi @adz2409

 

Welcome to the Community!

 

We'd like to have a better understanding of the situation and see what we can do to resolve this.

 

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV