No internet. NBN modem clicking. No outage reported in area

[suzihambly]

Hi,

No internet. NBN modem clicking & getting warm. No outage reported in area.

Have completed troubleshooting including restart & checking cabling, now advises to contact service provider but been on hold on phone for almost an hour with no indication of how long I need to wait. Is the Helpdesk even open?

Any help or advice appreciated, box & connection only installed 1 month ago & need wifi for work.

Thanks

[BasilDV]

Hi @suzihambly

Welcome to the Community!

If the service is not affected by an outage, then there's a possible fault within the NBN network.

We'd like to look into your account for better understanding of the situation and see what we can do to resolve this as soon as possible.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV