Dropouts - constantly every 15-30mins

[adz2409]

"DSL connection is deactivated" WAN connection disconnected. (ERROR_NO_CARRIER)

Date Type Level Log Content

2022-02-28 01:58:06	User Level	Notice	User admin login from 192.168.0.13 successfully.
2022-02-28 01:51:25	System	Notice	WAN connection INTERNET_R_VID_2:IPv4 connected.
2022-02-28 01:51:18	System	Notice	DSL connection is activated.

DSL Information

DSL synchronization status:

Up

Connection status:

Showtime

Upstream line rate (kbit/s):

40475

Downstream line rate (kbit/s):

81844

Maximum upstream rate (kbit/s):

40475

Maximum downstream rate (kbit/s):

85926

Upstream noise safety coefficient (dB):

6.9

Downstream noise safety coefficient (dB):

7.1

Upstream interleave depth:

0

Downstream interleave depth:

0

Line standard:

VDSL

Upstream line attenuation (dB):

21.2

Downstream line attenuation (dB):

12.4

Upstream output power (dBmV):

7.1

Downstream output power (dBmV):

14.4

Downstream interleave depth:

None

DSL up time:

0 days 0 hours 15 minutes 55 seconds

[BasilDV]

Hi @adz2409

Welcome to the Community!

We'd like to have a better understanding of the situation and see what we can do to resolve this.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV