For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
Based on the account we found using your Community details, the issue is now raised to our Engineering Team for further investigation. Recent update showed that their team is awaiting for NBN Co's confirmation for a tech visit schedule.
Further updates will be communicated via phone call or SMS as soon as it becomes available.