No internet. NBN modem clicking. No outage reported in area

[Tegan]

My NBN box is making a clicking sound and I have no internet. No reports of service issues on TPG or NBN service page. advised to check with my service provider.

Have completed power off, checked all wiring config (as per TPG) instructions. Completed reset.

Note. Neither modems nor cabling has been touched since install (May 2020). Internet failed + NBN FTTC just started clicking 24 hours ago.

Please advise rectification process

[BasilDV]

Hi @Tegan

Welcome to the Community!

We were able to locate your account using your community details and tested the NBN line.

We've detected a fault within the NBN network, which needs to be investigated.

This case has been raised to our Engineers and updates will be given within 24 to 48 hours as soon as it becomes available.

We apologise for the inconvenience.

BasilDV