Dsl light not on

[zyroy0925]

Email says it is activated, but I plug in dsl cable to old telstra gen2 modem, the dsl light is not on. Can anyone check pls?

[Angeli]

Hi @zyroy0925, 

Welcome to TPG Community! 

What type of service do you have with us? Is it newly installed? 

Regards, 

Angeli 

[zyroy0925]

It says NBN FTTN 50 in email. The service with TPG starts newly yesterday. Previous internet service moved yesterda with owner.

[Angeli]

Hi @zyroy0925, 

We'll conduct further troubleshooting then. Send us your TPG customer ID or username privately please. 

How do I private message (PM) in the community
 

Regards, 
Angeli