Hi,
I have been exceptionally disappointed with TPG with my NBN installation. I have probably spent a few hours with multiple calls with multiple customer service and NBN service delivery staff.
Summary of Issue:
As I was returing home to Sydney permanently on Dec 16 I started the NBN ordering process a few months back from overseas. Sales rep mentioned the entire process was easy and it wasn't
I asked for my NBN box and modem to be sent to an alternative address as my new house was still being built. I had to chase up a few times with TPG and only then they sent out the 2 items.
I was then told multiple times I could just plug in the 2 itmes to my new house and NBN would work. It didn't work and has caused massive disruption to my business as I work from home.
I was then informed that my NBN cable would need to be pulled from the road to the house and a technician could only visit on Dec 23 putting my work from home plans being disrupted massively.
I am very worried now that the technician visit on Dec 23 will not fix the issue as I desperately need NBN/Wifi urgently.
Txs
