Equipment

[Colin3178]

NBN install is tomorrow... Question have only been delivered the Modem... does the technician supply the network connection device ? Thanks

[David_M]

Hi @Colin3178 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Colin3178 

You NBN-FTTC install is progressing.

Your installation class involves an NBN tech visit and he will supply you with the NCD.

He should could connect and test the NCD to the socket in your house.

You can plug your modem in but it may take a further 24hrs for the provisioning to completed before the service will work, or it may work straight away. 

You may check the setup guide that we've created for NBN-FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

Regards,

David_M

[Colin3178]

Thanks