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Existing NBN connection box already at property

emmaj707
Level 2
Hi,
I’ve received the AX5400 modem. If there is an existing NBN connection at the property can I cancel my previous provider and connect the new modem or do I still need to wait for TPG to connect my service?
1 REPLY 1
Ahra_G
Moderator

Hi @emmaj707,

 

It is best to wait until your service is active with us specially if you have a homephone number being ported over.. Although I would like to confirm first what type of NBN technology you are having. 

 

Let me check those details first to provide you with a more detailed information. Any chance you can send your Customer ID or username via private message so i can locate your account? 

 

Thanks! 

Ahra_G

 

Hi,
I’ve received the AX5400 modem. If there is an existing NBN connection at the property can I cancel my previous provider and connect the new modem or do I still need to wait for TPG to connect my service?