FTTC Installation|/Billing

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Level 1c
Hello there. I have received my wifi router and NCD. I'm currently waiting for the installation process as I've moved house.
1). Now the installation process can take from 2-30 days but I wanted to know if the process takes up to 30 days will I still be billed for the service even though im not actually capable of using it?
2). And to get a further understanding of the installation process is this a NBN Co or TPG procedure that has to finalise the installation?
3 REPLIES 3
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Moderator

Hi,

Welcome to the community,

Could you pls Private Message me with your Customer ID/ Username and contact details so I can assist you. You can check your installation progress from MY tpg apps.

Regards,

Sajal

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Moderator

Hi @Sebos ,

Thank you for sending your details and  doing isolation , if your NCD has already 4 lights on, pls check this link

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856

 

or you can manuel set you using this link

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...

You can also use Mytpg mobile apps for installation progress, billings and other troubleshoot issue.

Regards,

Sajal

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Moderator

Hi @Sebos ,

There is appointment booked for NBN tech, he will come and investigate the fault for you,

Regards,

Sajal