Welcome to the community,
Could you pls Private Message me with your Customer ID/ Username and contact details so I can assist you. You can check your installation progress from MY tpg apps.
Hi @Sebos ,
Thank you for sending your details and doing isolation , if your NCD has already 4 lights on, pls check this link
or you can manuel set you using this link
You can also use Mytpg mobile apps for installation progress, billings and other troubleshoot issue.