Nbn Installation

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Level 1c
I would like to know when it can be installed nbn.
2 REPLIES 2
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Moderator

Hi @Hyunseonlee3010 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Hyunseonlee3010 

 

Your NBN-FTTC install is progressing.

Our records show an NBN service has worked at your address previously and to complete the install you just need to plug in the equipment.

 

Do you have the NBN-NCD onsite?

 

You will need to UNPLUG ALL exisitng phones/modems, and setup the new NCD + MODEM to the socket.

Pay attention to the 4x blue lights on the NCD once completed.

 

You may check the setup guide that we've created for NBN-FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M