FTTC Installation

Level 1a

Hi TPG,

 

I just received the NBN Modem today but there was no NCD delivered. The NBN in my street is apparently Ready for Connection as shown on the NBN Status page.

 

I accessed My TPG Installation Status Web Page and it states the "Installation is Progressing" but there is no option to set a Installation date time etc. Not sure if i require a visit from a Technician or not. I feel I am capable of installing te devices myself.

 

Please confirm what is the next step to be done?

 

Regards,

 

Greg

3 REPLIES 3
Highlighted
Moderator

Hi @gjkelly1,

 

Welcome to the community!

 

We're sad to know that the NBN installation has not been completed due to missing NBN-NCD box. We'll raise this to our Provisioning Team and arrange urgent feedback. PM us your account details (Username/Customer ID) together with your best contact number and preferred time.

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Cheers!

Highlighted
Level 1a

Shane,

 

Thanks for the reply.

I have now received notification from TPG that an Installer is now scheduled to attend my premises to complete installation. Should be all sorted soon!

 

Thanks again.

 

Highlighted
Moderator

Hi @gjkelly1,

 

We're glad to know that an appointment has been scheduled. Feel free to update this thread and let us know how it will go.

 

Cheers!