FTTC NBN NCD No 4 Lights

Level 1c

Received my NBN Box, Modem and Text Message to connect.

Followed the simple instructions. No lights (only power light on, second light is flashing and occasional click).

 

Called TPG and was told to wait 30 minutes and up to 24 hours. Still nothing.

Tried to plug my ADSL back in and it doesn't work either, so no internet at all now!

Please help

2 REPLIES 2
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Level 1c
Well that was a waste of time posting here.

Already regretting choosing TPG for NBN.
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Moderator

Hi @Star70 ,

 

Welcome to the community!

 

We're sad to know that you're having difficulty with the service. If only the Power light is lit on the NBN box it is a sign of a possible line fault. We tried to use your community details to pull up the account unfortunately it does not show any matching records.

 

Please PM us your account details (Username/Customer ID together with the address on file).

 

In case you needa reference: How do I private message (PM) in the community

 

Cheers!