So, is TPG saying that they can see your wifi router through the NBN network? And the lights on both boxes look ok?
Do you have a device you can connect to the router with a cable? Does the internet work in this case?
What is this "first screen" that doesn't go away?
Has this setup worked before or is it a new installation?
If new, you may have to set the SSID (I think) of the wifi router into your wifi devices.
Hi @mikaelagrinter ,
For new services, we recommend customers to check first if their service has been installed and activated.
We have created this community article, which contains a video on How to track your TPG service installation
We also send an email notification once the service is activated.
If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help
In your case, the service has been activated and it shows up and running now. The SSID is a technical term for a network name or Wi-Fi name.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.