Activation

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Level 1

Hello,

 

(Ive been on hold for over an hr)I received my modem AND the email for activation yet when i called as it was not working, they siad it was still in progress.

 

Any ideas why?

2 REPLIES 2
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Moderator

Hi @jessicaarcher01 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @jessicaarcher01 

 

Your order is still progressing with NBN.

It can take between 2-30 days.

 

You can track your installation here.

https://www.tpg.com.au/support/trackmyorder

https://community.tpg.com.au/t5/Broadband-Internet/New-Connection-Setup-Help/m-p/24252#nbnfttn

 

Regards,

David_M