Activation

[jessicaarcher01]

Hello,

(Ive been on hold for over an hr)I received my modem AND the email for activation yet when i called as it was not working, they siad it was still in progress.

Any ideas why?

[David_M]

Hi @jessicaarcher01 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @jessicaarcher01 

Your order is still progressing with NBN.

It can take between 2-30 days.

You can track your installation here.

https://www.tpg.com.au/support/trackmyorder

https://community.tpg.com.au/t5/Broadband-Internet/New-Connection-Setup-Help/m-p/24252#nbnfttn

Regards,

David_M