FTTC - No NCD provided

[stoveyy]

 Hi there,

I have recently signed up for FTTC with TPG and have been sent a wireless router, however they have not sent the the NCD. Is a technician meant to be booked in for this? Or is it normally sent with the router?

Cheers

[BasilDV]

Hi @stoveyy 

Welcome to the Community!

We were able to locate your account using your community details and checked your NBN address.

It shows that it is tagged under the service class 34, which means that the NBN NCD box should already be installed/available in the premises.

If you are not able to see the NBN NCD box, then will raise this with our NBN service delivery team and have a case manager to contact you for further discussion.

BasilDV