FTTC installation

Level 2

Am awaiting NBN activation. Called a few days ago and they said the engineers had to activate something. Didn't mention anything about someone needing to come out. Can someone please update me as to when my service will be active. I have already received the NBN box and modem.

 

Username: xxxxxx

4 REPLIES 4
Moderator

Hi @bingsta

 

Welcome to Community! 

 

Thank you for providing your account info. I will escalate this matter to our Provisioning team so they can further check the status of your FTTC connection. 

 

MayI know your most convenient time to receive a call so I can arrange a call back for you? 

 

Regards,

Ahra_G

Level 2

Can call me any time

Moderator

We'll advise our Provisioning Team, @bingsta.

Moderator

Hi @bingsta

 

I believe one of our Case Managers has been in touch with you and booked a tech visit on 12 February 2020 between 8AM - 12PM. Please ensure that your or someone of legal age is present during the visit. 

 

Should you have further queries, feel free to reach out. 

 

Thanks!