Hi @rkwong79, we're sorry to know that you're having issues with the NBN installation and we apologise for the inconvenience this is causing you. We understand how this can be frustrating and we'd like to help get to the bottom of this.
We have located the account using your community details and we can see that this issue has been raised to our Provisioning Team. The team is expecting to receive an update from NBN Co. in 2 business days. We will make a follow up and ensure that you will be contacted once an update becomes available.
We have also escalated your concern to our Complaints Resolution Team and a case manager will contact you via email or a phone call within 24-48 hours.
Let us know via PM should you have a preferred email address and contact number. Thank you.
To send a PM, please refer to this link: How do I private message (PM) in the community
I'm glad to see that your Complaints Resolution Case Manager has already contacted you about your concern. Furthermore, our records show that a Provisioning Case Manager was able to book a technician appointment based on your discussion.
I hope you can bear with us further. We definitely want you to stay with us.
Let me know if there's anything else that we can be of assistance.
We apologise for the inconvenience.
We'll chase this with our Provisioning team and have your case manager to contact NBN Co to follow up with their given schedule for the NBN technician visit.
They'll be in touch within the day to provide you with the updates.
We understand that our Provisioning team has been in touch and was advised that the case was escalated to NBN Co.
Further updates will be given on Monday by your case manager.
Our sincerest apologies for the inconvenience.