I have received an email from TPG a short while ago telling me that my request to change to NBN has been received and processed. This makes absolutely no sense as I never made any such request. Whilst I am aware that NBN is now available at my home, I have not decided which provider I will go with, and actually have no intention of moving to NBN with TPG.
I can't understand how I can be forced to move to NBN (from ADSL2+) without authorisation?
Look forward to a prompt explanation and confirmation that this service change will be cancelled.
This situation is a bit complex for me to handle. Im not sure what has happened here but TPG don't start migrations without permissions.
I have passed on your issue to our senior accounts officers and someone will call you ASAP to discuss it.
It seems NBN-FTTC is the tech available in your area. It is one of the more stable NBN types.
If you stay with us, it might make sense to start your migration and benefit from the large speed increases.