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Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Regards,
David_M
I have checked your NBN-HFC 12/1 order and confirm that NBN have put this in held status.
I have forwarded this on to our installs teams for followup and someone will call you ASAP.
Thanks,