Frequent Connection Drops

Level 2



I'm having frequent disconnects from time to time. Generally things are ok for a while, say for a week, and then I have numerous disconnects. Tonight is especially bad but not the worst I have had. This has been happening for months on and off. Please help it is getting worse and it is very frustrating. Attached is a log showing the frequent disconnections.


Thanks for any help,



Hi @tmr99999, we know how inconvenient to use an unstable connection and we'd like to help get to the bottom of this.


We have located the account using your community details and your connection looks stable now. Is the issue time specific?


Please PM us your best contact number and the best time for a technical specialist to contact you to address this issue.


To send a PM, please refer to this link: How do I private message (PM) in the community