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Got NBN put on yesterday. Paying for 100Mb speed but getting fluctuating speeds between 30-50?

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Level 3
Hi there.

I got nbn connected yesterday. I’m just curious if it takes awhile to kick in or if there’s anything I need to do because I’m getting Speeds of about 30-50 mb/per second and it’s very really around the 80+ that was advertised. I don’t know if I should wait or contact TPG?
1 REPLY 1
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Moderator

Hi @Veyzaur ,

 

We're sad to know that you're having slow connection speed with the service. We'd like to take this opportunity to get to the bottom of this. To better understand the situation, we're able to locate an account using your community details and ran an initial test. The result shows a passing speed on the line.

We'd like to confirm what particular device(s) is affected with slow connection, please run a speed test using a desktop/laptop connected via LAN/Ethernet cable and post the test result on this thread.

 

Cheers!