HFC Installation - No Outcome

[JLo]

Hello,

We have been waiting for HFC to be installed at our premises.

We have contacted TPG to submit a "missing address". This was after speaking with NBNCo.

It has been a couple of weeks now and still nothing??

TPG has taken payment already for a service i cant use.

Registration: We have received and processed your application successfully!
Payment: Your payment has been processed. Thank you!

What is usually the turnaround time?

[lancelot999]

Mate!

The same question I have before I transfer to the NBN.

Check this link: https://www.tpg.com.au/nbn-business-fttn/faqs#2.3

I was able to received an email of the schedule of the NBN installation. Check your emails from time to time since they usually send it there.

[JLo]

Yeah - fair call - i was thinking that i might get a notification about the submiting a "missing address" - but nothing....

[JLo]

Just received this email from TPG.

Please be advised that your address <censored> with a location ID <censored> has been amended as per NBNCo. However, we regret to inform you that we've found out that your address is not yet serviceable and will be available soon ‎(2017-08-18).

We will not be able to proceed to upgrade your plan from Stand-alone ADSL service to NBN service at this moment.


We apologise for the inconvenience.

For more information and clarification, you can call us at ‎1300 023 575.

hmmm, wasnt that date 2 months ago ?

[lancelot999 · Accepted solution]

That's weird..

You might need to contact them on the number that they've provided to clarify that mate.