TPG Community

JLo · ‎19-10-2017

Just received this email from TPG. Please be advised that your address <censored> with a location ID <censored> has been amended as per NBNCo. However, we regret to inform you that we've found out that your address is not yet serviceable and will be available soon ‎(2017-08-18). We will not be able to proceed to upgrade your plan from Stand-alone ADSL service to NBN service at this moment. We apologise for the inconvenience. For more information and clarification, you can call us at ‎1300 023 575. hmmm, wasnt that date 2 months ago ?

JLo · ‎19-10-2017

Yeah - fair call - i was thinking that i might get a notification about the submiting a "missing address" - but nothing....

JLo · ‎19-10-2017

Hello, We have been waiting for HFC to be installed at our premises. We have contacted TPG to submit a "missing address". This was after speaking with NBNCo. It has been a couple of weeks now and still nothing?? TPG has taken payment already for a service i cant use. Registration: We have received and processed your application successfully! Payment: Your payment has been processed. Thank you! What is usually the turnaround time?

JLo · ‎11-10-2017

it is not visable via your account login - i called the help desk and the sent me an email with daily breakdowns of my requested dates.

TPG Community

About JLo

Re: HFC Installation - No Outcome

Re: HFC Installation - No Outcome

HFC Installation - No Outcome

Re: Data usage on an Unlimited plan