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HFC Installation - No Outcome

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JLo
Level 2
Level 2

Hello,

 

We have been waiting for HFC to be installed at our premises.

We have contacted TPG to submit a "missing address". This was after speaking with NBNCo.

 

It has been a couple of weeks now and still nothing??

 

TPG has taken payment already for a service i cant use.

 

Registration: We have received and processed your application successfully!
Payment: Your payment has been processed. Thank you!

What is usually the turnaround time?

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lancelot999
Level 3

That's weird.. Smiley Indifferent Smiley Indifferent

 

You might need to contact them on the number that they've provided to clarify that mate.

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4 REPLIES 4
lancelot999
Level 3

Mate!

 

The same question I have before I transfer to the NBN.

 

Check this link: https://www.tpg.com.au/nbn-business-fttn/faqs#2.3

FAQs.png

 

 

I was able to received an email of the schedule of the NBN installation. Check your emails from time to time since they usually send it there.

JLo
Level 2
Level 2

Yeah - fair call - i was thinking that i might get a notification about the submiting a "missing address" - but nothing....

JLo
Level 2
Level 2

 

Just received this email from TPG.

 


Please be advised that your address <censored> with a location ID <censored> has been amended as per NBNCo. However, we regret to inform you that we've found out that your address is not yet serviceable and will be available soon ‎(2017-08-18). We will not be able to proceed to upgrade your plan from Stand-alone ADSL service to NBN service at this moment. We apologise for the inconvenience. For more information and clarification, you can call us at ‎1300 023 575.

 

 

hmmm, wasnt that date 2 months ago ?

lancelot999
Level 3

That's weird.. Smiley Indifferent Smiley Indifferent

 

You might need to contact them on the number that they've provided to clarify that mate.

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