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HFC Installation - No Outcome

JLo Level 1a
Level 1a

Hello,

 

We have been waiting for HFC to be installed at our premises.

We have contacted TPG to submit a "missing address". This was after speaking with NBNCo.

 

It has been a couple of weeks now and still nothing??

 

TPG has taken payment already for a service i cant use.

 

Registration: We have received and processed your application successfully!
Payment: Your payment has been processed. Thank you!

What is usually the turnaround time?

4 REPLIES
Level 3

Mate!

 

The same question I have before I transfer to the NBN.

 

Check this link: https://www.tpg.com.au/nbn-business-fttn/faqs#2.3

FAQs.png

 

 

I was able to received an email of the schedule of the NBN installation. Check your emails from time to time since they usually send it there.

JLo Level 1a
Level 1a

Yeah - fair call - i was thinking that i might get a notification about the submiting a "missing address" - but nothing....

JLo Level 1a
Level 1a

 

Just received this email from TPG.

 


Please be advised that your address <censored> with a location ID <censored> has been amended as per NBNCo. However, we regret to inform you that we've found out that your address is not yet serviceable and will be available soon ‎(2017-08-18). We will not be able to proceed to upgrade your plan from Stand-alone ADSL service to NBN service at this moment. We apologise for the inconvenience. For more information and clarification, you can call us at ‎1300 023 575.

 

 

hmmm, wasnt that date 2 months ago ?

Level 3

That's weird.. Smiley Indifferent Smiley Indifferent

 

You might need to contact them on the number that they've provided to clarify that mate.