HFC Installation

[rsmathapa]

Can you please suggest how can I order HFC box and will it be available by monday evening if i order today . Who should I contact for this??I have already activated the TPG service

[Ahra_G]

Hi @rsmathapa, 

NBN service installations can generally take 10 working days however, we provide a standard timeframe of 2-30 working days which will also be dependent on the type of NBN technology and the service class type of your service address. 

At the moment, NBN HFC is experiencing delays in providing the NBN HFC box. More information can be found on these articles: 

• Delays in connecting some premises to the nbn™ HFC network
• The NBN HFC order halt & what it means for you

You may provide your service address via private message so we can check the readiness of the service in your area or you can pre-order the service here: https://www.tpg.com.au/nbn and we will contact you as soon as the NBN Co starts accepting orders again.

Regards,

Ahra_G