Home phone not receiving calls

[se001]

Home phone not receiving calls

[KarlB]

Hi @ se001,

For customers experiencing any issues with their NBN phone service, we recommend to have a read through following articles this can help guide you through the setup.

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If you can include photos of your setup, cables and modem lights this will help troubleshooting your phone issues. If you can’t attach photos can you please advise what lights you have on your modem, and let us know where you are connecting your phone handset to?

Thanks,

Karl

[se001 · Accepted solution]

Hi Karl

I managed to get hold of tech support on chat.

It was as simple as switching my phone line from Phone port 2 at the back of the modem to Phone port 1.

And now all is good.

Thank you for your reply.

SE