Hi @gpollard01
For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the network.
We have created this article that can guide you on How to Check for NBN Network Outage and our Service status page.
In your case, there's an ongoing outage within the Telstra network that affected your service. It is possible that your neighbor is connected to a different phone infrastructure compared to yours.
This case is being monitored by our Engineering team and updates will be given as soon as it becomes available.
BasilDV
