How can I get my tpg email to send messages via Outlook 365?

[sstothard]

Hi,

I have tried so many times to try to get my tpg email to send emails via my Outlook 365 app, but it does not work.

I can receive emails via this app, but not send.

I can send and receive via tpg web postoffice.

I have read lots of forums with other people having same issue, including spam alerts, long lists of recipients etc.

I do not believe I have done any of these things.

I wonder if something to do with the server detecting I am overseas, as I use a VPN.??

Otherwise I have no clues and this is very frustrating.

Can you please help?

Thank you,

Steven

[david64]

Hi @sstothard . You are correct about the VPN coming from an overseas address. Can you try Outlook without using VPN.

[sstothard]

Hi,

I tried with VPN turned off and still did not work.

Also I note my Nortin 360VON uses and Australian location anyway.

Unfortunately this has not provided a solution.

Any other ideas?

TPG please help.

[david64]

@sstothard . What port number and security setting are you using for SMTP?

Did Outlook 365 suddenly stop working or have you just started to use it?

[sstothard]

Hi David,

Port number and security setting for SMTP right now is 25 / no encryption.

Other sertings as per pics attached.

I have only recently started using Outlook 365.

Thanks,

Steven