How long does it take to take the first payment

[karenharvey56]

How long does it take to take the first payment and get things moving so I can be connected.

[David_M]

Hi @karenharvey56 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @karenharvey56 

Welcome to TPG!

There is a note on your account awaiting a form to be sent to us to start your 1st direct debit.

=>If customer CB, Please ask to use DD for future payment
=>If Yes, please advised customer that he/she needs to send the Direct Debit form to ddaccounts@tpg.com.au

Regards,

David_M

[karenharvey56]

The form has been sent! It was also mentioned to the female on the phone that it would not be coming out of my account it would be coming out of my sons account. I really think a phone call Would’ve been suffice.

[David_M]

Hi @karenharvey56 

I have escaleted this to our billings team.

Someone will call you ASAP.

Thanks,