Hi @aldnsdhfl7, we're sorry to know that you'd like to cancel the service and we'd like to arrange one of our account specialists to contact you to address this matter.
We have located an account using your community details, but we'd like to make syre that we got the right one.
Please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call.
To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for providing the details via PM, @aldnsdhfl7. We can see that you have been in touch with one of our account specialists who advised you to send an email to finalise your request.
Let us know if we can be of further assistance.
Our Accounts team tried to call you yesterday to no avail.
They would like to discuss the process and to make sure that the request came from the owner of the account.
Do you have any preferred time for them to call you again?