I want to cancel my NBN plan

[aldnsdhfl7]

I want to cancel my NBN plan right now.
Please tell me what I can do.
I have called your customer service, however, you never answered.

[Riezl]

Hi @aldnsdhfl7, we're sorry to know that you'd like to cancel the service and we'd like to arrange one of our account specialists to contact you to address this matter.

We have located an account using your community details, but we'd like to make syre that we got the right one.

Please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Riezl]

Thanks for providing the details via PM, @aldnsdhfl7. We can see that you have been in touch with one of our account specialists who advised you to send an email to finalise your request.

Let us know if we can be of further assistance.

[Riezl]

An email address has been provided during the call and you need to email that address to finalise your cancellation request, @aldnsdhfl7.

[aldnsdhfl7]

I mean I provided my email address to get the form but I haven’t got any email yet.
I’m still waiting it so could you please check it again whether he sent it or not.

[BasilDV]

Hi @aldnsdhfl7

We'll make a follow up with your request and send it to the given email address.

BasilDV

[BasilDV]

Hi @aldnsdhfl7

Our Accounts team tried to call you yesterday to no avail.

They would like to discuss the process and to make sure that the request came from the owner of the account.

Do you have any preferred time for them to call you again?

BasilDV