NBN set up failure

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Level 1

Hi team,

I received the NBN modem plus the TPG Modem, set them up, turned them on and waited for 1 hour even though it says 20-30 minutes and could not get set up. - internet light does not come on and need help to set up

Been on phone for so long and then get message that due to the volume of calls I cannot be attended too, this has gone on for three days. Can someone contact me please

 

Thanks

1 REPLY 1
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Moderator

Hi @Avid_reader2020

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and reviewed the details of your NBN order.

 

Based on the update, NBN Co is waiting for the devices to be installed or setup correctly. You may refer to the article that we've created. NBN Fibre to the Curb (FTTC) Setup Guide

 

If all done, please send me a PM with your preferred time and best number to be contacted by our NBN provisioning team to check on this further.

 

How do I private message (PM) in the community

 

BasilDV