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INTERNET NOT WORKING AT ALL

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Level 1b

Hi there, i have problem with my NBN internet in my home. Yesterday i
registered my complaint by calling a support staff at TPG. Until
yesterday, my internet was dropping down time and again but since
yesterday afternoon there is no internet in my house. As you are
aware, this is a very difficult situation because we are working,
studying and communicating everywhere through internet sitting at
home; please response to the problem ASAP. I have received a TPG
ticket #10459674 in sms this morning, but i have no idea what is that.
Please reply when will your technician visit my place.

I hope you understand the urgency at this time.
Thank you.

Regards,
Bikal Kharel.
2 REPLIES 2
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Moderator

Hi @bikalkharel16,


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


Regards,
Karl

Highlighted
Moderator

Hi @bikalkharel16,

 

I can see we have created a fault ticket from your call yesterday. Normally it will take 24 - 48 hours for you to hear back.

 

I have requested for our Helpdesk to take a look and requested a callback.

 

Regards,

Karl