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Hi
My NBN service was installed in Dec 2019. I have had reasonable service since tehn. This morning I woke to find no service. All my modem lights are on as normal, but nothing connects. No WIFi, no internet, despite lights being on. Cannot login to my modem from a hotspot.
Any help?
David
I just check your connection,
So far looking pretty good, it seems remote firmware update gone through,
if you still see any dropout,
Please download the new TPG mobile app,
https://www.tpg.com.au/services/tpg-app
there is an option for resetting your connection, it will reset NBN port remotely, you will see dropout during this process, but if there any glitches on the system it will clear it,
if still having an issue, please send me a PM
I will escalate to engineering Team,
Thanks
Rajen
Service Status | Upstream | Downstream | |||
---|---|---|---|---|---|
Operational Status | Up | RTX Actual Throughput | 19199.0 kbps | 47256.0 kbps | |
Service Stability | STABLE | RTX Actual Net Data Rate | 19394.0 kbps | 47738.0 kbps | |
Service Speed Indicator | Service is performing within specification. Performance Trouble Tickets should not be lodged for this service. | RTX Attainable Throughput | 19061.0 kbps | 50352.0 kbps |
Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards
I just check your connection,
So far looking pretty good, it seems remote firmware update gone through,
if you still see any dropout,
Please download the new TPG mobile app,
https://www.tpg.com.au/services/tpg-app
there is an option for resetting your connection, it will reset NBN port remotely, you will see dropout during this process, but if there any glitches on the system it will clear it,
if still having an issue, please send me a PM
I will escalate to engineering Team,
Thanks
Rajen
Service Status | Upstream | Downstream | |||
---|---|---|---|---|---|
Operational Status | Up | RTX Actual Throughput | 19199.0 kbps | 47256.0 kbps | |
Service Stability | STABLE | RTX Actual Net Data Rate | 19394.0 kbps | 47738.0 kbps | |
Service Speed Indicator | Service is performing within specification. Performance Trouble Tickets should not be lodged for this service. | RTX Attainable Throughput | 19061.0 kbps | 50352.0 kbps |
Hi Raj
Thanks for looking at the cause. Are you saying my outage was caused by a remote system having an upgrade?
thanks
I can see there is a log file don't know when it's gone through, I will say let's give a chance for it,
if you see any multiple dropouts please let me know,
lets escalated to the engineering team
thanks
Rajen