NBN box with all blues lights and TP-Link Modem all green lights EXCEPT the internet ! Please check attachment. What is going on? Account Number : 6798128 , telephone number is 0415 892 575 . My child needs the internet for online class tomorrow morning... please anyone fix this problem ASAP .
Your NBN-HFC 100/40 shows installation has been completed today.
We can see the NTD up, but no auth on your modem yet.
It can take a few hours for the modem to receive the auto config details.
You can try turning your modem off and back on again and give a little time to config.
A factory reset can help.
You may check the setup guide that we've created for NBN-HFC here.