urgent no Internet Green light

[sjb678181]

NBN box with all blues lights and TP-Link Modem all green lights EXCEPT the internet ! Please check attachment. What is going on? Account Number : 6798128 , telephone number is 0415 892 575 . My child needs the internet for online class tomorrow morning... please anyone fix this problem ASAP .

[David_M]

Hi @sjb678181 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @sjb678181 

Your NBN-HFC 100/40 shows installation has been completed today.

We can see the NTD up, but no auth on your modem yet.

It can take a few hours for the modem to receive the auto config details.

You can try turning your modem off and back on again and give a little time to config.

A factory reset can help.

You may check the setup guide that we've created for NBN-HFC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

Regards,
David_M