I have received my modem and connected it to the NBN box and power as instructed. However, as there has been no internet connection yet, I have turned the power plug off. Am I required to keep the power and modem on? And how long is it until I get internet ?
Thank you for your time
Hi @truceele ,
Welcome to TPG Community!
We were able to locate your account using your community details and it appears that your NBN service has been completely installed.
You may check our TPG Community Article for NBN FTTP Setup - General Setup at