Installation date

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Level 1d
Hi Shane . Thanks mate will do
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Moderator

You're welcome. Talk to you tomorrow, cheers! Smiley Happy

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Moderator

Hi @avar2090,

 

We've seen that you have been in contact with one of our Account Specialists and you agreed to proceed with the installation of your NBN service.

 

Let us know should you require further assistance.

 

Cheers!

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Level 1d
I dint like the payment plan.. how you guys take the payment one week ahead even starting the plan.. this is seriously rip off as we have another bold to pay . Most of the companies send you a bill n ask for payment? But this really different so I d t want to go through this ** ..
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Moderator

Hi @avar2090,

 

TPG is a prepaid service; as part of our billing system’s automation, we charge 7 days before the next billing cycle. Do you wish to proceed with the installation of your NBN service?

 

Regards,

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Level 1d
I had ask you guys what is the cooling period off? Can you answer this question before anything else ?
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Moderator

Hi @avar2090,

 

 

TPG do not have a cooling off period. The application of your NBN service will not commence until the payment of the NBN Setup and the shipping fee is posted to the account.

 

Regards,

 

I had ask you guys what is the cooling period off? Can you answer this question before anything else ?
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Level 1d
You guys have charged me the shipping fee for .. but not for the installation fee ..
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Moderator

Do you wish to proceed with your NBN application?

Level 1d
So I do t know where I m standing in this situation.. I need to slice this today