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Installation date

Level 1c
Send me the pre paid postage for your modem return so I will cancel this service
Moderator

We will arrange our Account Specialists to contact you to provide the details on how to return the equipment. Should we call you tonight? or arrange a call for tomorrow instead?

 

Let us know your best contact time.

 

Cheers!

Level 1c
I am happy to take call tonight
Moderator

Hi @avar2090,

 

Thanks for the confirmation. Expect a call from one of our Account Specialists within 30mins-1hr from now. Let us know how it will go.

 

Cheers!

Moderator

Hi @avar2090,

 

We've seen that you have been in contact with one of our Account Specialists with provided the details of cancellation procedure. Let us know should you require further assistance.

 

Cheers!

Level 1c
Hi Shane , Thanks for the follow up.. yes they did called me last night .. and received the email this morning regarding cancellation.. now just waiting for the details for returning the router ..

Thanks
Highlighted
Moderator

You're welcome, @avar2090.

We hope you will consider TPG again in the future as we would welcome the opportunity to turn your experience with TPG around.

 

Cheers!