I have applied for a new connection on 15th Apr, 2020, the amount for installation had been deducted, the modem has been delivered. today the NBN guy had come but said that the address was wrong. So he asked me to call/contact you guys for change in the address. But I can clearly see that my address is mentioned properly in the account details. It's already been more than 4 weeks now and the installation is taking too long. Also trying to call you guys takes literally hours. I have been on call waiting for past 1 hour.
I would like to terminate by application as I would need it urgently and looking for alternate options.
Please collect your modem and refund me my amount ASAP.
This is what I found on the NBN system,
the install could not proceed as the tech did not have access to install.
Is this correct, if it's a unit, the tech may need access to other units as well,