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Netgear D6620 router internet not connecting

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Level 1c
Hi, I tried calling but it is really hard to contact the technicians in tpg. But I really need help. I bought a new router 3 weeks ago and it’s not a plug and play. I need to fix the vdsl2 I think? But I don’t know how. I tried it before and I luckily did it but my housemate accidentally unplugged the router and now it’s not working again I click the reset button so it is the default settings again and now I’m back to square one. With no clue on how to fix this issue. Ive been researching and trying to fix it but no luck and I’m frustrated that I cannot use my router. I paid $200 for this and I can’t even use it. Help me please TPG
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards

View solution in original post

2 REPLIES 2
Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards

View solution in original post

Moderator

HI there,

 

As per phone conversation, very happy all working now 

 

Please let me know if you have any further questions or concerns 

 

All the best 

 

Thanks 

 

Salamat po!