Uncontactable

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Level 1c
Shifted address 06 May (moving home request sent through start of April and confirmation received) and haven’t received any correspondence since.

Have spent the last 3 days calling the service team and the case team only to be told by each team that the other team is dealing with (6 times now!!) each time I have to go in hold or wait for a call back sometimes up to 3 hours!!

After 3 days and 6 phone calls I still don’t know if NBN is going to be installed at my new address!!

Left with no other choice but to lodge a case with the ombudsman as I am still being charged!!
1 REPLY 1
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Moderator

Hi Onhold 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl