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Installation status in progress more than 24 Hours

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Level 1c

Hi..
It is been over 24 hours since I installed the new NBN and FTTC modem. Your email said the internet will be active within 24 hours. Can you please fix it soon?.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @msofyan 

   Congratulations

             Manage to get NBN tech for you, I can see, he fixed your line and you are online now. 

 

IP: ***************
CallerID: AVC0***********
20min avg. speed: download 107Kbits/s, upload 3294Kbits/s
Connected at: 2020-04-24 14:02:00 
Connected for: 2h 45m 36s 

Thanks 

Rajen 

View solution in original post

5 REPLIES 5
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Moderator

Hi

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Level 1c

My username is armamarzuki

My CID is 4313360

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Moderator

@msofyan 

 

 Thank you, looking at your account now 

Thanks 

Rajen

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Moderator

@msofyan 

  Its seems issues from NBN,
got only one socket
NCD directly connected Socket, apart from power light nothing is going robust on NCD
I can see NBN tools are failing,
I am creating a ticket for NBN tech,

 

Please connect your TPG ADSL modem back, Until NBN tech visit soon

 


please check your PM for Ticket NUmber
Thanks
Rajen

Highlighted
Moderator

Hi @msofyan 

   Congratulations

             Manage to get NBN tech for you, I can see, he fixed your line and you are online now. 

 

IP: ***************
CallerID: AVC0***********
20min avg. speed: download 107Kbits/s, upload 3294Kbits/s
Connected at: 2020-04-24 14:02:00 
Connected for: 2h 45m 36s 

Thanks 

Rajen 

View solution in original post