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NBN in-house installation complete but no solid lights on NBN modem.

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Level 1c

hi there

 

On Wednesday (15/4) I had a technician visit my property and install the internal cabling (HFC) and NBN modem inside my property but there's no internet. 

The NBN modem has a solid light for power, but only flashing lights for the remaining indicators (downstream, upstream & online).

 

What final steps are required to activate the service?(i have possession of my TPG modem).

 

Cheers 

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Level 3

Thanks very much. I now have some level of confidence that NBN will bring a cable into my home.

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4 REPLIES 4
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Moderator

Hi there  Sptorourke        


Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone numberso can look at this service for you Smiley Happy

 

 

kind regards

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Level 3

Hi Sptorouke

I have my installation scheduled in about 2 weeks time. Did the NBN tech install the cable between a box installed outside your house  and the modem connection socket inside your house? I am trying to findd out if I need to install the cable prior to the NBN installation date.

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Level 1c

NBN installed cabling to the front of the units about 6 weeks ago; the recent visit (last week) brought the cable from outside into my apartment. 

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Level 3

Thanks very much. I now have some level of confidence that NBN will bring a cable into my home.

View solution in original post